Increase collaboration with chat in Office 365

Updated: Apr 10, 2019



Many of us have experienced times in the office when email just doesn’t seem to be the right tool for the communication you want to start. If you share a file with someone and want to discuss it, Office 365 has an in-app chat function for easy collaboration - available to Office 365 subscribers.

SHARE THE DOCUMENT

Firstly, the file needs to be stored on either SharePoint Online or OneDrive for Business and then shared with others. The document needs to be open in order for the chat functionality to work.

TO CHAT

To get started simply click the chat icon near the top right of the screen, which launches the chat box. Then just type your message, and you will see messages from others too.

MINIMISE CHAT

You also have the ability to minimize the chat so that it is less distracting by simply clicking the minimize button at the top of the chat window. The chat bar will still indicate if a new message has been received so that you can reopen it and respond at your leisure.

MUTE CHAT

Alternatively, you can mute the chat window by clicking the ‘X’ at the top right corner of the chat window. You will not see any further messages until you reopen the window later.

JOIN CHAT

Another person can enter the chat at any time by opening the file to edit it. However, they will not see any chat history, only new messages.

CHAT HISTORY

It is important to note that chat history is not retained. Once the document is closed the chat information disappears. To preserve notes consider using the comments feature.

VERSION

In order for the chat functionality to work you and the people you're chatting with need to be using the latest version of Office for Windows for Office 365, Office for Mac for Office 365, or Office Online. Older versions are not currently supported.

For more information

Call our experts on 020 8979 3000 or email enquiries@viewdata.co.uk

About Viewdata

Viewdata is an expert IT support provider, delivering nationwide IT support, device management and IT solutions to businesses of all sizes since 1991. Our passion, years of experience, commitment and technical excellence provide businesses with proactive, outstanding IT support and services required to maximise IT agility and business continuity. www.viewdata.co.uk

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Viewdata is an expert IT support provider, delivering nationwide support, device management and managed services to businesses of all sizes for 28 years.

We've been passionate about IT since 1991. Our team of highly experienced engineers and project managers deliver comprehensive IT services to effectively manage your IT infrastructure, reducing costs, minimising disruption and improving your operations. 

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