IT Support Helpdesk Engineer required


Viewdata is looking to recruit a skilled and ambitious IT Support Helpdesk Engineer. This is a great opportunity to join the team with an opportunity for growth and progression.

You will be responsible for 1st and 2nd line remote support, ensuring you provide a high level of customer service at all time. There are opportunities to also attend customer sites to gain experience in installations and solutions.

Key Responsibilities:

  • 1st and 2nd line support - troubleshooting of IT related issues

  • Receiving, logging and managing calls

  • Maintaining changes on the company's call logging system

  • Escalate unresolved calls

  • Take ownership of incidents, follow up the status of problems and communicate progress in a timely manner

  • Maintain a high degree of customer satisfaction for all support queries and adhere to all Service Level Agreements

  • Some Field work at customer locations when appropriate

The ideal candidate will have the following qualities:

  • A broad IT background working across various technologies

  • Specific knowledge of Mac OS

  • Located within the Thames Valley area

  • Good problem solving skills

  • Quick learning

  • Excellent recall of past problems and their solutions

Due to the location of this role driving and owning your own method of transportation would be very beneficial.

If you have the above experience and are keen to get into a fast growing leading organisation please send your CV for immediate consideration to info@viewdata.co.uk

Job Types: Full-time, Permanent

About Viewdata

Viewdata is a specialist Apple IT service provider, delivering nationwide Mac Management Support and Solutions to businesses, retail, education, healthcare, local government and the financial sector for over 25 years.

Our solutions and services include:

IT Support | Mac IT Support | Cross-platform IT Support | Mac Integration | Apple Reseller | Apple Hardware | Apple Certified Engineers | Zero-touch Deployment | Mobile Device Management | iPad Support | Business Continuity solutions | Data Back-up Services | Jamf Gold Reseller | Centrify Select Partner | Adobe Licensing | Cloud Solutions | Apple Hardware Leasing | IT Accessories | IT Relocation Services | VoIP


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About us

Viewdata is an expert IT support provider, delivering nationwide support, device management and managed services to businesses of all sizes for 28 years.

We've been passionate about IT since 1991. Our team of highly experienced engineers and project managers deliver comprehensive IT services to effectively manage your IT infrastructure, reducing costs, minimising disruption and improving your operations. 

Our passion, years of experience, commitment and technical excellence provide businesses with proactive, outstanding IT support and services required to maximise IT agility and business continuity. 

©2019 Viewdata Computing Ltd. All rights reserved.

Contact us

Viewdata Computing Ltd

9 Brewery Court

Theale

Berkshire

RG7 5AJ

T: 020 8979 3000

E: enquiries@viewdata.co.uk

Service Desk

T: 020 8979 3000 option 1

E: service@viewdata.co.uk

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