FAQs

SUPPORT

What remote package do you use?

We use TEAMVIEWER remote support which directly connects to computers and mobile devices within seconds, providing the highest security and maximum privacy. Click here to download: https://get.teamviewer.com/viewdata 

Do you provide remote and onsite support?

Yes, we can tailor our support packages to meet the requirements of your business.  If you would only like remote support your contract will reflect this.  If you feel you may require onsite support at some point our contracts will include this provision. Take a look at our support overview

 

Can you offer support Nationwide?

Yes, our support contracts can include Nationwide coverage. Find out more here

Are your Engineers Apple Certified?

Yes, we have a team of dedicated Apple Certified Engineers to respond to support calls. 

 

How do I set up a credit account to purchase products?

Please contact accounts@viewdata.co.uk to request a credit account.