Apple IT Support | Viewdata Computing

TRADITIONAL APPLE SUPPORT

Let us do the hard work so you don't have to...

Our Apple Support Services agreements ensure our customers get the most dynamic and professional Apple support service for all Mac challenges, technical issues and requirements, regardless of business size.

MAC IT SUPPORT FOR ANY BUSINESS SIZE

Over 28 years we have developed our experience, skills and expertise to ensure we provide the best Mac Support to businesses of all sizes.

We deliver first-rate customer service, rapid response rates and flexible services to meet your business IT requirements. Our team of dedicated Apple Certified Engineers can supply, install, manage and maintain your Mac devices for you.

Our dedicated service desk and team of Apple Certified engineers respond quickly to all support calls ensuring your issues are dealt with in a timely manner, in accordance to the impact on your business.

Rapid response

service desk

We can provide dedicated Apple Certified engineers onsite to work with and provide support to you and your team, this can either be a short or long-term arrangement.

Onsite engineer

on call

We will completely review your Apple IT infrastructure and help you to budget for an instant changes and future growth - focussing on improving productivity, efficiencies, securities and costs.

Complete blueprint audit

Discuss your future projects or challenges you might be facing with our experts. With nearly three decades of IT experience we can help - from server upgrades, PC to Mac migration, device management or relocation.

IT consultancy when you need it

We will tailor each support contract to suit your business requirements, including response times, loan devices, and remote and onsite support. And is fully scalable so can be upgraded as your business grows.

Customised

contracts

We provide nationwide support cover so that you can enable a modern or remote workforce, ensuring all your staff has effective support no matter where they are located across the UK.

Nationwide

support

Over 60% of our customers have contracted our

IT Support services for more than 5 years.

SCALABLE IT SUPPORT CAN INCLUDE:

On-site response time of 4 or 8 working hours
Cover from 9:00-17:00, Monday to Friday
Telephone diagnosis & remote support 30 minute response time
All labour & travelling expenses
Loan equipment supplied
System software, connectivity & application reinstatement
Workstation data and setting reinstatement
Nationwide iPad support including accidental damage cover
Blueprint audit
Helpdesk training services
Emergency cover
Helpdesk holiday cover
Vendor relationship management
Preventative maintenance
Apple equipment cover if purchased from Viewdata

IMPROVE SERVICE DELIVERY WITH iPAD SUPPORT

Wherever your workforce are located make sure they're supported too. Our iPad service agreements support end-users nationwide, with rapid response times and remote support. We also provide a provision for onsite support or courier collection if in the event the issues cannot be resolved remotely. For peace of mind we provide optional accidental damage cover, against liquid damage or if it is dropped, we will repair or replace.

ALTERNATIVE OPTIONS

PRE-PAID VOUCHER SCHEME

Our unique pre-paid Voucher Scheme with fixed response times delivers a reliable IT support service, from just £1,100 p/year, providing prioritised telephone, remote & on-site assistance for your Apple hardware & software challenges.

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MANAGED IT SERVICES

If you're searching for a reliable IT company who can equip your organisation with a skilled, contingent workforce and deliver outstanding service, at a fixed monthly cost - you're in the right place.

Our managed IT services can be entirely outsourced or used as a valued extension of an IT team, and are fully scalable.

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Have any questions?

If you would like to know more about any of our services please get in touch...

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