Viewdata firmly believe our Comprehensive Maintenance Service is one of the most complete and all-inclusive maintenance schemes currently available in the industry. Does your current support agreement include these services?

Comprehensive Service

The following services are included in a fixed Annual cost:

Blueprint Service

Viewdata will completely review your IT Infrastructure including:

Priority for all general telephone diagnoses
All non-consumable spare parts
All labour and all travelling expenses
A response time of 4 or 8 working hours
Loan replacement equipment
System, Connectivity and Application Support
Account/Project Management.
Blueprint Service
Remote Support, if relevant
Server Restoration and Backup/Restore. (Optional Service)
Workstation Data Re-instatement. (Optional Service)
Free of Charge Cover for Equipment purchased from Viewdata for the duration of the agreement
Remote/Telephone Configuration and Back Up Monitoring Service
Holiday and Sickness Cover
Pre-planned Technical visits

Request a quote: service@viewdata.co.uk

Server, Storage and Security Administration
Networking speed/Topology
Mac OS X/Intel Based Mac Migration Audit and Installation Services
Communications Issues, including Web Access and Internet
Back Up Facilities
Output quality
Work Flow Issues
Image/Asset Management
Working Practices
Workstation productivity

Once all these areas have been qualified, your Account Manager will compile a unique and specific proposal, addressing all areas for improvement.

Request a Blueprint Service: sales@viewdata.co.uk
Facilities Management

Provision of full time engineer
System and Application upgrades
Preventative Maintenance visits
Complete relocation services

Voucher Scheme

4 or 8 working hour call out
Reduced labour costs
Preventative maintenance visits
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