Viewdata firmly believe our Comprehensive Maintenance Service is one of the most complete and all-inclusive maintenance schemes currently available in the industry.
Comprehensive Service
The following services are included in a fixed Annual cost:
Priority for all general telephone diagnoses
All non-consumable spare parts
All labour and all travelling expenses
A response time of 4 or 8 working hours
Loan replacement equipment
System, Connectivity and Application Support
Account/Project Management.
Blueprint Service
Remote Support, if relevant
Server Restoration and Backup/Restore. (Optional Service)
Workstation Data Re-instatement. (Optional Service)
Free of Charge Cover for Equipment purchased from Viewdata for the duration of the agreement
Viewdata will completely review your IT Infrastructure including:
Server, Storage and Security Administration
Networking speed/Topology
Mac OS X/Intel Based Mac Migration Audit and Installation Services
Communications Issues, including Web Access and Internet
Back Up Facilities
Output quality
Work Flow Issues
Image/Asset Management
Working Practices
Workstation productivity
Once all these areas have been qualified, your Account Manager will compile a unique and specific proposal, addressing all areas for improvement.
