24/7 Support

Viewdata now offer On-Demand Support, either remotely or on-site that is available 24 hours a day, 7 days a week.

Viewdata's techncial 'night squad' is ready to help you with any questions or assistance 24/7. Our goal is for all your questions and problems to be solved quickly and efficiently any time of the day (or night!).

• UK based, technical Service Desk providing 24x7 support
• Central point of contact for logging and updating incidents
• First line user support for incidents and service requests
• Ownership of incidents throughout the lifecycle
• Provides an interface for related activities such as a customer Change requests, third party interests, etc.
• Manages the escalation to other support teams and third party suppliers
• Dedicated telephone numbers, answered as the customer's Service Desk
• Customer verification that resolutions meet their satisfaction before incidents are closed

Please call a Viewdata Consultant to discuss your exact requirement on 020 8979 3000.